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Xcel Fitness Reviews

 
These are all the services for this gym or fitness center. They have been filled out by either a Myfit.ca employee, a visitor of the gym, or an employee of the facility. A checked service means they have that available at:
Xcel Fitness
579-B Lakeshore E, Mississauga
Telephone:(905) 271-9700

Click here to rate or review this facility

Gym Overall Score


Results based on 36 votes. Overall Average Rating of: 4.68/10
The average is score is 4.08
The average is score is 4.78
The average is score is 4.78
The average is score is 4.86
The average is score is 4.75
The average is score is 4.28
The average is score is 4.69
The average is score is 5.08
The average is score is 5.42
The average is score is 4.92
The average is score is 4.64
The average is score is 4.19
The average is score is 4.28
The average is score is 5.64
The average is score is 3.83
  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15  
1. Customer Service 2 Equipment Status 3. Cleanliness 4. Mirrors 5. Ab/Stretch Area 6. Water Fountains 7. Bathrooms 8. Changerooms 9. Parking 10. Lighting 11. Music 12. Accessories 13. Friendliness 14. How Busy is it? 15. Payment Plans

Member Reviews



8/10 8.33/108.33/108.33/108.33/108.33/108.33/108.33/108.33/108.33/108.33/10

Reviewer: Asta

Date: 2/28/2014

I joined this gym few months ago. Chose is because of the location and price. Didn't want them to get into my account so chose to paid full year membership which was 249+tax :) Sweet! :)
Working out with an excellent trainer Dave, who has many years of experience in personal fitness. I could say, the best trainer I've ever met (and I've been in/out the gyms my whole life).
Yes, it's not the most fancy gym in the city, but I'm not coming to the gym to show my ass in a brand name tight clothes. I am coming to sweat. They have plenty machines to work out, lost of free weights, big space, so never is too crowded.
Staff? Actually was amazed when since the begining the receptionist is calling me by name, always friendly and polite.
I don't know why people had so many negative experiences with this gym. I am more than happy with the gym! :) Recommended to my friend she is happy too. Maybe we just know how to deal with people?

8/10 8.47/108.47/108.47/108.47/108.47/108.47/108.47/108.47/108.47/108.47/10

Reviewer: Miki

Date: 1/2/2014

Cost of membership:
Pros:I joined Xcel about 4 months ago I have a part of many clubs in the past and by far this one has been one of the best. Aerobic Instructors are incredible, staff is extremely friendly and the members are great. A true neighbourhood facility. I googled the reviews before I went for a tour and I am glad I decided to check it out for myself. I found out that this club has been around for 10 years and it's sad but true you can't make everyone happy. My advise go for a tour or even a workout and decide for yourself. You may just find out that you really like what this club has to offer.
Cons:
Thoughts:
The best gym in the city is (and why):

6/10 5.8/105.8/105.8/105.8/105.8/105.8/105.8/105.8/105.8/105.8/10

Reviewer: cd

Date: 12/27/2013

Cost of membership:
Pros:inexpensive (I paid full year on a promotion), not crowded, opens early in the morning. convenient location.
Cons:would like to see 7am start on weekends.
Thoughts: Staff are always friendly and welcoming. Equipment is dated, but ok given cost of membership. Air quality is poor and bathroom is...icky. Not complaining as price of annual membership was outstanding. Not sure why so many people seem to be having concerns with providing notice. Its clear in the contract.
The best gym in the city is (and why):

7/10 6.93/106.93/106.93/106.93/106.93/106.93/106.93/106.93/106.93/106.93/10

Reviewer: Anna

Date: 6/16/2013

Cost of membership: Pricey. I think because it was my first time signing up for a gym, the sales rep took advantage of this.
Pros: Clean facility
Cons: I had Mike as my personal trainer and he was rude. He didn't motivate me and he would once in a while mutter under his breath about how bad I was. Well, that's why I paid for a personal trainer, so I can improve. The personal training fees were expensive so it was a big regret signing up for it. Lesson learned though
Thoughts: I wouldn't recommend this gym.
The best gym in the city is (and why):

4/10 3.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/10

Reviewer: Steph

Date: 12/24/2012

Cost of membership:15$ bi weekly
Pros: 0
Cons:everything about this gym is shady, the staff are super rude, and have no clue what is going on. They give you wrong information, the manager doesn't show up to meetings or call back, overall this is a poorly run gym
Thoughts: If anyone has the contract for this place I would love a copy, I am currently disputing over finances with them my email is connect.the.dots16@hotmail.com. if this is seen by anyone who has a contract please please please scan it to me!
The best gym in the city is (and why): no xcel, they are the worst

5/10 5/105/105/105/105/105/105/105/105/105/10

Reviewer:

Date: 10/21/2012

Cost of membership: N/A
Pros: Even at busy times the gym is not crowded, I like how everything is spaced out and the variety of equipment. I also like the fact that they bought new weights recently
Cons: Not open long enough on weekends, but at least it is
Thoughts: It could use a little bit of a face lift, as well the hole in the ceiling can be fixed
The best gym in the city is (and why): because it reminds me of average joes from dodgeball loool

1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer: jon

Date: 5/12/2012

Cost of membership:
Pros:
Cons:
Thoughts:
The best gym in the city is (and why): I think this gym is a joke, anyone thinking of joining this gym and you have kids bring a birth certificate because the owner will think that thay are not your kids. The staff give false information about the club and daycare. The owner has no customer service skills didn't identify himself yelling from the parking lot that is no daycare, they let anyone open a gym he looks like he doesn't know anything about working out. so please people don't give money to someone like this.

Thank you

8/10 7.8/107.8/107.8/107.8/107.8/107.8/107.8/107.8/107.8/107.8/10

Reviewer:

Date: 4/8/2012

Cost of membership: Monthly is about $36 tax in
Pros:High ceilings lots of good equipment (even when busy it never feels crowded)Live in Mississauga South area and there are few nice gyms.members a good coed mix of all ages and all levels of fitness...
Mississauga city owned fitness centres are way too busy all of the time and if it is just gym use needed (no pool, no racquet sports etc) in comparison
this place is much better.
To do your own 'thing' at your own pace Excel is excellent.
Most of the regulars are there to get and stay fit.
BUTI would never pay by monthly debit or credit card there are too many gyms that rely on members who sign up with good intentions. Bite the bullet if you can and pay the
minimum full year membership and it is a little less expensive.
If you think you might not stick with exercise regimen
over the long haul start with Mississauga Fitness centres you can cancel on fairly short notice. even part month membership use are prorated.


Cons:
Thoughts:
The best gym in the city is (and why):

1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer:

Date: 7/22/2011

10 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Billing / Collection Issues 4
Problems with Product / Service 6
Advertising / Sales Issues 0
Delivery Issues 0
Guarantee / Warranty Issues 0
Total Closed Complaints 10

BEWARE EVERYONE BEFORE SIGNING UP WITH EXCEL GYM. IT GOT REALLY POOR RATING FROM THE BBB "F" RATING!!

2/10 2.07/102.07/102.07/102.07/102.07/102.07/102.07/102.07/102.07/102.07/10

Reviewer: monica

Date: 7/21/2011

It's me again! I forgot to tell you all that Xcel is a franchise operation and there's no HEAD OFFICE to file your complaint to which totally sucks. It's a total scam operating business!!!! ATTENTION everyone who is remotely thinking of joining this money scam gym, PLEASE RECONSIDER CUZ IT'S GOING TO BE AN EXPENSIVE LESSON LEARNED!!!!! LIKE MYSELF :(




4/10 3.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/10

Reviewer: Monica

Date: 7/21/2011

The excel gym is not a customer service friendly oriented gym and they are a bunch of crooks. I try to cancel my membership as I was told by the sale agent who signed me up that I could before my one year contract was up. I went to speak to the manager who was rude and said no he won't be able to do that for me!!! I will never recommend this gym to any of my friends, coworkers, and families ever!!!!

2/10 2/102/102/102/102/102/102/102/102/102/10

Reviewer: jane m

Date: 6/14/2011

Cost of membership:
Pros:
Cons:They are RUDE and CROOKS. You have a contractit endsyou cancel it at endyou must give 30 days noticethis given before end of contractthey won't cancel it until after the end and THEN they continue to charge you. Must do all of this IN PERSON, AT THEIR CONVENIENCE.
Thoughts:RUDE AND CROOKS
The best gym in the city is (and why):

1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer: Katarzyna

Date: 5/18/2011

Cost of membership: $40/month

Thoughts: I've been going to Excel for almost a year. With my membership expiring in June, I decided to cancel and join Booty Camp for the summer. They keep taking money after your contract expires and you need to give 30 days notice if you want to cancel. I wasn't able to just go up to the front desk and ask for my membership to be cut off after my contract expires. I had to wait for a manager to be present, which took 5 days and I got a lot of "he's not in on the weekends" and "he's in 125 but he left early today" and "oh he's late..." excuses from the staff.

When I was finally able to get him face to face he tried to talk me into putting my account on "hold" and offered a cheaper rate to get me to renew. I declined and explained that I would be joining an even cheaper gym after Booty Camp to which he replied "(so and so) fitness? That gym is for losers" as he slapped the cancellation form in front of me and walked away.

I will never go back to this gym and HE is the reason.

The best gym in the city is (and why): Wynn Fitness

10/10 10/1010/1010/1010/1010/1010/1010/1010/1010/1010/10

Reviewer: Tiffany

Date: 5/11/2011


DON'T LISTEN TO THESE BAD REVIEWS

Cost of membership: AMAZING they have a promotion on right now!!!!!
I've been to Premier Fitness and it sucked, people don't know what there talking about with these reviews.
I LOVE THIS GYM, I COULD LIVE THERE
Everyone is super super nice
Premier Fitness made me CRY, and I paid $600 for a membership, talk about taking money from your account well they did all the time.
XCEL has never done it to me, Trust me this place is amazing, it may not be the biggest Gym but you feel so good about yourself because the staff actually care about you.
You get what you deserve though, if your a miserable person going in how do you expect people to be nice to you.
Thanks XCEL for helping me realize that i'm DRIVEN, DETERMINED and DESTINE to succeed without you guys I couldn't do it


3/10 3.4/103.4/103.4/103.4/103.4/103.4/103.4/103.4/103.4/103.4/10

Reviewer: kelvin hunt

Date: 1/8/2011

Cost of membership:60$ month not worth it
Pros:
Cons:nasty dudes, connected don't mess w them, it might hurt
Thoughts: Think twice about joining and don't give in to pressure or give them ur banking info, you will regret it.
The best gym in the city is (and why):

2/10 2.07/102.07/102.07/102.07/102.07/102.07/102.07/102.07/102.07/102.07/10

Reviewer:

Date: 1/5/2011

Cost of membership: $40/month
Pros:Standard equipment.
Cons: Absolutely awful customer service. The front desk staff are nice, but the manager has no idea how to run a good business. He is a crook! I was given misinformation by the front desk staff and was essentially told I was a liar. There was also no effort made to compensate me for the fact that the manager was unavailable on 3 occasions when I attempted to cancel my membership. Conveniently none of the front desk staff are allowed to cancel memberships.

Also, in reality since you pay first & last biweekly fee when you begin your membership, you actually need to cancel 1.5 months early in order to get your moneys worth.

The changerooms always smell strange and often times the televisions or the ellipticals are out of order.

This gym is far to expensive for what you get.

Thoughts:
The best gym in the city is (and why): GoodLife

5/10 4.67/104.67/104.67/104.67/104.67/104.67/104.67/104.67/104.67/104.67/10

Reviewer: Barb

Date: 12/28/2010

Cost of membership: Initial cost is pretty good. They do NOT honour their contracts and "make up rules as they go". Managers are rarely available and if you want to cancel a contract you will have to stalk one of them to get service as they are the only ones who can officially cancel the contract. It does not matter what your situation is. No empathy. No bending of the rules except if it is in their favour. Funny how easy it is to sign up and GIVE them a cheque, but how inconvenient it is to cancel a membership. Many billing errors.

Pros: Nice selections of equipment

Cons:Staff! They are rude, dishonest and dismissive. Most people are unable to facilitate simple requests and are not properly trained. The trainers are unqualified. They will claim to have communicated "rules" and contractual changes to you via mail (that you never seem to receive). It then becomes your fault if you do not respond to the changes that you were unaware of because the notice that they claim to have mailed never arrived. HOWEVER they are SUPER quick to phone you for your yearly fee when it is due.

Thoughts :
DO NOT JOIN THIS GYM! The staff is rude, dismissive and uninterested in anything except taking your money. BAD business. BAD.

9/10 9.07/109.07/109.07/109.07/109.07/109.07/109.07/109.07/109.07/109.07/10

Reviewer: Trevor

Date: 11/25/2010

Don't believe the negative stuff you read about this gym. They are very friendly, and treat the members right. I have a friend who used to work there, and the staff don't get paid any extra if you sign up for a year or 3 months, so they would not pressure you into anything. And they wouldn't have 'added' $700 for personal training, obviously this guy bought training and didn't use it. Perhaps if he managed his finances better, and realized that he was on minimum wage, he wouldn't have bought personal training, and budgeted better.

I had one billing mistake on my account, and it was cleared up within a week. No big deal. I don't know anyone that has had issues with billing, and I know a lot of the members.

They just added Hot Yoga, and although I haven't tried it, they are constantly renovating the club, and updating it. Any reputable gym would be doing this, and I commend the owners for doing this.

3/10 2.87/102.87/102.87/102.87/102.87/102.87/102.87/102.87/102.87/102.87/10

Reviewer: Dave

Date: 11/14/2010

simply put.... these guys are crooks. they charge way too much and destroy you with extra costs... they intimidate you into buying things you don't want with your membership... i wanted to sign up for three months and they pressured me into a full year... then i went to cancel and they added a 700 dollar charge! for training i never used! I'm a student making minimum wage yet the evil corporate Xcel needs their pay.... can't afford tuition because of the idiot mistake of joining this gym. please don't make the same mistake and steer clear of these criminals!

4/10 4.2/104.2/104.2/104.2/104.2/104.2/104.2/104.2/104.2/104.2/10

Reviewer: Riya

Date: 10/22/2010

only thing i would advice :: DO NOT JOIN THIS GYM.
so many billing issues with them.i am just waiting to finish this one year contract.


8/10 8.4/108.4/108.4/108.4/108.4/108.4/108.4/108.4/108.4/108.4/10

Reviewer: David S

Date: 10/18/2010

All I can say is I have been a member here for three years, and I don't know what people are talking about. The staff are friendly, the club is in fact one of the cleanest gyms I have been in (and I've been in gyms for 10 years, and visit other GTA gyms about once a month).

There is tons of equipment available.

I guess that at the end of the day when you look at the complaints, you have to compare to gyms the same size who have a lot of complaints compared to this gym. And I wouldn't be surprised if the people that have had problems probably can't be happy anywhere. We all have friends like that.

At the end of the day the choice is yours, but go check this place out, I think you'll be impressed, especially for the price.

1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer: Gym Buster

Date: 8/26/2010

I'm sure the owners of this dump at one time cleaned a toilet in a gym and assumed via this extensive experience they could run and manage a gym. Just because I've been on an airplane doesn't mean I could be a pilot.

Xcel is an awful establishment. I've been going to health clubs for more than 30 years and this is by far the worst I've seen.

Do not waste your time or money.

It's a DUMP.

1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer: Unlucky Lou

Date: 8/23/2010

Do not join this gym. Staff are ignorant, facilities dirty and dark. Pathetic...

1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer: kevin

Date: 5/22/2010

THEY ARE CROOKS DO NOT JOIN.....I am contacting the Better Business B. I have a signed cancellation and they still charge. They are not at all helpful other than one of the trainer. THEY WILL RIP YOU OFF.......I have met up with others with the same problem. They will keep taking off your credit card even after you have CANCELLED!!!!!

9/10 9.47/109.47/109.47/109.47/109.47/109.47/109.47/109.47/109.47/109.47/10

Reviewer: Daniel

Date: 5/9/2010

I have been a member of many gyms. I found at this one is that the staff gets to know me by name unlike most gyms, and I really like that because its more then just a place to work out.

They have a lot of machines that big franchise gyms dont have which is great. They really picked some good ones. So far it seems like a great gym, right down to the point, and none of the bs.

5/10 5/105/105/105/105/105/105/105/105/105/10

Reviewer: Steve

Date: 4/20/2010

oh yeah, and the childcare is FILTHY!!!

4/10 3.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/10

Reviewer: Steve

Date: 4/20/2010

This gym is full of scammers!!

They charge a $25 "late fee" which is totally made up and is nowhere in the contract.

If you or someone you know has been charged this socalled fee, ask them to show you that in the contract.

ASK FOR YOUR MONEY BACK!!

TELL EVERYONE YOU KNOW!

6/10 5.67/105.67/105.67/105.67/105.67/105.67/105.67/105.67/105.67/105.67/10

Reviewer: KATHY KEELER

Date: 4/19/2010

I was warned of this problem so paid off my son's and my membership and cancelled in advance. I was charged 45.00 for I don't know what. I paid both members in full, cancelled and put trainer down to 3 payments. I knew when 2 people were in their when I joined that it might be a problems and it appears to be so. so be warned about the previous reveiw on double billing

9/10 9/109/109/109/109/109/109/109/109/109/10

Reviewer: Julia

Date: 4/19/2010

I love how this gym has a ladies only studio, and tons of yoga and spinning. Its great and i dont have to pay a lot like at a spinning studio. I dont feel inimitdated in the main gym because its never really that busy, and everyone is friendly and showed me some of the machines. Ive been a member for almost 4 years now!

9/10 9.13/109.13/109.13/109.13/109.13/109.13/109.13/109.13/109.13/109.13/10

Reviewer: Jordan

Date: 4/19/2010

I have been a member of a few gyms, and this is the first gym where not only the receptionist knew my name, but the general manager, and the other trainers. They have a lot of equipment i haven't seen at other gyms and the people there, even the receptionist are knowledgable and can help you. I am very happy here! I even met my girlfriend here in one of the many classes they offer!

9/10 9.07/109.07/109.07/109.07/109.07/109.07/109.07/109.07/109.07/109.07/10

Reviewer: Mike

Date: 4/19/2010

I'm happy with the gym. When I joined they had a bunch of choices for me, and there is tons of equipment. I've been with the gym for 3 years and had no billing issues, and have used a trainer, which was much better than my last gym.

The staff are friendly and helpful, much better than other gyms, and machines are never out of order.

1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer: John

Date: 3/11/2010

Trainers, staff, business practices are a joke here. Don't consider joining.

4/10 3.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/103.93/10

Reviewer: Julie

Date: 3/11/2010

Take your business and RUN. You are better off at ANY other gym than Excel. I am one of many unhappy people. The owners/managers and especially contract practices are dishonest. Guard your credit cards. Mistrust your contract if you already have one with them.

5/10 4.8/104.8/104.8/104.8/104.8/104.8/104.8/104.8/104.8/104.8/10

Reviewer: KATHY KEELER

Date: 2/5/2010



1/10 1/101/101/101/101/101/101/101/101/101/10

Reviewer: Freddy Johnson

Date: 1/11/2010

The service here leaves a lot to be desired and I wish that someone would come in to clean...

2/10 1.6/101.6/101.6/101.6/101.6/101.6/101.6/101.6/101.6/101.6/10

Reviewer: Janet

Date: 6/12/2009

Unless you like extra charges taken out of your account and personal trainers that aren't qualified, don't join this gym


Click here to rate or review Xcel Fitness 579-B Lakeshore E, Mississauga

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Xcel Fitness - 579-B Lakeshore E

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